Support

How to reach me

Verified Bulk Editor is made and supported by me, Christian Ortiz, publishing as Christian Ortiz Studio. Email support@christianortiz.studio and the message comes straight to me. There’s no ticket queue to get lost in.

Before you write, the documentation may already have the answer, especially its FAQ and troubleshooting sections.

When you’ll hear back

I reply to every message within two business days (Monday to Friday, 5 pm to 9 pm US Pacific Time), and usually sooner. If a sale is live with wrong prices, or a revert won’t finish, put Urgent in the subject line and I’ll treat it as my first priority.

If prices are wrong right now, you don’t need to wait for me: Stop task stops a running task, and Revert task on its report writes back the saved originals.

Report a bug

Email me with as much of this as you can:

• Your store’s myshopify domain (for example your-store.myshopify.com).
• The task’s name and roughly when it ran.
• What you did, what you expected, and what happened instead.
• What the verification report shows. A screenshot is ideal, or attach the file from Download report CSV.
• Any error message, word for word.

I’ll confirm I can reproduce it, tell you what I’m doing about it, and let you know when a fix is released.

Report a security issue

If you’ve found a security problem, email me with Security in the subject line and include how to reproduce it. Please don’t post it publicly until it’s fixed. I acknowledge security reports within two business days.

Request a feature

I’d like to hear it. Tell me what you’re trying to do and where the app gets in the way; the most useful requests describe the job, not just the button. I read every one, and I’ll tell you honestly whether it’s likely to be built.

Delete your data

• Automatically: tasks and their saved originals are deleted when your plan’s history window ends (30, 90 or 180 days after the task finishes), export files after 24 hours.
• Uninstall the app: everything the app stores for your store is deleted within 48 hours, usually within minutes.
• Ask me: email me from your store’s contact address with Data deletion in the subject and your myshopify domain. I’ll reply within two business days and tell you exactly what was removed.

The privacy policy lists everything the app keeps and for how long.

Plans, billing and refunds

Plans are billed by Shopify, on your Shopify invoice. To change plan, open Plan in the app and choose Change plan, which opens Shopify’s plan page. For billing questions or refunds, email me with your myshopify domain and I’ll help.