Support

How to reach me

Bundle-Aware Reorder Planner is made and supported by me, Christian Ortiz, publishing as Christian Ortiz Studio. Email support@christianortiz.studio and the message comes straight to me. There’s no ticket queue to get lost in.

Before you write, the documentation may already have the answer, especially its FAQ and troubleshooting sections. In the app, Help shows the same answers along with your sync status.

When you’ll hear back

I reply to every message within two business days (Monday to Friday, 5 pm to 9 pm US Pacific Time), and usually sooner. If a sync has failed and you can’t see your suggestions before an order is due, put Urgent in the subject line and I’ll treat it as my first priority.

The app only reads your store, so nothing it does can change your products, stock or orders while you wait.

Report a bug

Email me with as much of this as you can:

• Your store’s myshopify domain (for example your-store.myshopify.com).
• The page you were on, and the variant, bundle or purchase order involved.
• What you did, what you expected, and what happened instead.
• What Help shows under sync health: last sync, job status and last error. A screenshot is ideal.
• For a quantity that looks wrong, the suggestion’s How this quantity was calculated section, or the Explanations export.

I’ll confirm I can reproduce it, tell you what I’m doing about it, and let you know when a fix is released.

Report a security issue

If you’ve found a security problem, email me with Security in the subject line and include how to reproduce it. Please don’t post it publicly until it’s fixed. I acknowledge security reports within two business days.

Request a feature

I’d like to hear it. Tell me what you’re trying to do and where the app gets in the way; the most useful requests describe the job, not just the button. I read every one, and I’ll tell you honestly whether it’s likely to be built.

Delete your data

• Uninstall the app: everything the app stores for your store is deleted within an hour. Export a store bundle first from Import & export if you want to keep your suppliers, settings, maps and purchase orders.
• Delete single records in the app: Delete supplier and Delete map remove a supplier or a component map. Purchase orders can be cancelled but stay in your history until you uninstall.
• Ask me: email me from your store’s contact address with Data deletion in the subject and your myshopify domain. I’ll reply within two business days and tell you exactly what was removed.

The privacy policy lists everything the app keeps and for how long.

Plans, billing and refunds

Plans are billed monthly by Shopify, on your Shopify invoice, and Standard and Pro start with a 7-day free trial. For prices, see the plans on the Shopify App Store listing. To change plan, open Settings in the app and choose Change plan, which opens Shopify’s plan page. Uninstalling the app ends the charges. For billing questions or refunds, email me with your myshopify domain and I’ll help.