Support

How to reach me

Page Tree Markdown Export is made and supported by me, Christian Ortiz, publishing as Christian Ortiz Studio. Email support@christianortiz.studio and the message comes straight to me. There’s no ticket queue to get lost in.

Before you write, the documentation may already have the answer, especially its troubleshooting section.

When you’ll hear back

I reply to every message within two business days (Monday to Friday, 5 pm to 9 pm US Pacific Time), and usually sooner. If the app is down for your whole site, or you think data has been lost, put Urgent in the subject line and I’ll treat it as my first priority.

Report a bug

Email me with as much of this as you can:

• Your Confluence site address (for example your-team.atlassian.net).
• What you did, what you expected, and what happened instead.
• The export’s start time and space, and what the report says, if you have it.
• For a conversion problem: the macro or formatting involved. A screenshot of the page in Confluence next to the Markdown output is ideal.
• Any error message, word for word.

Please don’t send page content, attachments or personal information unless I ask for a specific piece to reproduce the problem. Usually page and space IDs are enough.

I’ll confirm I can reproduce it, tell you what I’m doing about it, and let you know when a fix is released.

Report a security issue

If you’ve found a security problem, email me with Security in the subject line and include how to reproduce it. Please don’t post it publicly until it’s fixed. I acknowledge security reports within two business days and fix them within the timeframes in Atlassian’s security bug fix policy for Marketplace apps.

Request a feature

I’d like to hear it. Tell me what you’re trying to do and where the app gets in the way; the most useful requests describe the job, not just the button. I read every one, and I’ll tell you honestly whether it’s likely to be built.

Delete your data

All of the app’s data lives in your own Confluence site’s app storage, on Atlassian’s platform. You can remove it yourself at any time:

• Delete an export. On Markdown Export in the space sidebar, open the export’s ••• menu and choose Delete. Its converted Markdown, page list and report are removed straight away.
• Or wait. Every export is deleted automatically 7 days after it was started.
• Uninstall the app. When a site admin uninstalls it, Atlassian soft-deletes the app’s storage for your site and permanently deletes it 28 days later, under its own data lifecycle for Forge apps.

If you’ve dismissed the getting-started card or closed the in-app tour, that is kept against your account, so they aren’t shown again, until the app is uninstalled or your Atlassian account is closed.

If you can’t do any of these, or want me to confirm what’s stored, email me with Data deletion in the subject and your site address. I’ll reply within two business days and tell you exactly what was removed. The privacy policy lists everything the app keeps and for how long.

Licenses, billing and refunds

Purchases, renewals, invoices and refunds go through Atlassian, under the Atlassian Marketplace Terms of Use. For those, contact Atlassian, or a site admin can manage the app under Manage apps. I’m still happy to help if you’re not sure where to start.